{"id":40276,"date":"2025-06-09T08:58:35","date_gmt":"2025-06-09T08:58:35","guid":{"rendered":"https:\/\/theme-dev.cmsmasters.net\/dental\/?post_type=services&#038;p=28678"},"modified":"2025-11-29T16:30:50","modified_gmt":"2025-11-29T16:30:50","slug":"assistance-apres-vente-pour-les-reclamations","status":"publish","type":"services","link":"https:\/\/globalx-supply.com\/fr\/services\/assistance-apres-vente-pour-les-reclamations\/","title":{"rendered":"Assistance apr\u00e8s-vente\/gestion des sinistres"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"40276\" class=\"elementor elementor-40276\" data-elementor-post-type=\"services\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d00927 e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"9d00927\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28ad279 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-heading\" data-id=\"28ad279\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La diff\u00e9rence Global X\u00a0: R\u00e9solution des sinistres par l\u2019humain<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e481ff cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-text-editor\" data-id=\"4e481ff\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Gestion proactive\u00a0: <\/strong>Votre gestionnaire de compte d\u00e9di\u00e9 est votre interlocuteur unique. Nous n&#039;attendons pas les op\u00e9rateurs\u00a0; nous <b>d\u00e9poser et poursuivre de mani\u00e8re proactive<\/b> Nous suivons votre dossier et vous tenons inform\u00e9 \u00e0 chaque \u00e9tape.<\/li><li><b>Plaidoyer d&#039;experts : <\/b>Les demandes d&#039;indemnisation sont souvent refus\u00e9es en raison d&#039;erreurs techniques. Notre \u00e9quipe d&#039;experts en logistique examine minutieusement tous les documents et vous repr\u00e9sente aupr\u00e8s du transporteur (DHL, UPS, etc.) ou de la compagnie d&#039;assurance.<\/li><li><b>Rapidit\u00e9 et transparence : <\/b>Nous nous engageons \u00e0 vous fournir une premi\u00e8re mise \u00e0 jour sur l&#039;\u00e9tat de votre r\u00e9clamation dans un d\u00e9lai imparti. <b>24 heures ouvrables<\/b> de rendre compte et de g\u00e9rer le processus pour une r\u00e9solution aussi rapide que possible.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3686e6 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-heading\" data-id=\"e3686e6\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9tapes simples vers la r\u00e9solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec36e3 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-text-editor\" data-id=\"3ec36e3\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><p><b>Signaler le probl\u00e8me\u00a0:<\/b> Contactez imm\u00e9diatement votre responsable commercial d\u00e9di\u00e9 par t\u00e9l\u00e9phone ou cliquez <a href=\"https:\/\/wa.me\/8618902341227\" target=\"_blank\" rel=\"noopener\"><b>[Discutez maintenant]<\/b><\/a> Sur cette page, vous trouverez des photos et des informations cl\u00e9s (num\u00e9ro de suivi, nature des dommages\/du retard).<\/p><\/li><li><p><b>Classement et v\u00e9rification par des experts :<\/b> Notre \u00e9quipe prend le relais. Nous pr\u00e9parons toute la documentation n\u00e9cessaire, la recoupons avec nos donn\u00e9es internes et d\u00e9posons officiellement la r\u00e9clamation aupr\u00e8s du transporteur ou de l&#039;assureur concern\u00e9.<\/p><\/li><li><p><b>Surveillance proactive\u00a0:<\/b> Votre gestionnaire de compte fournit <b>mises \u00e0 jour r\u00e9guli\u00e8res<\/b> concernant l&#039;\u00e9tat d&#039;avancement du dossier jusqu&#039;\u00e0 ce qu&#039;une r\u00e9solution d\u00e9finitive ou un paiement soit effectu\u00e9.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd8be78 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-heading\" data-id=\"fd8be78\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vous rencontrez un probl\u00e8me ? Laissez nos experts g\u00e9rer la complexit\u00e9.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-465ed6e cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-text-editor\" data-id=\"465ed6e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ne perdez pas votre temps pr\u00e9cieux \u00e0 remplir des formulaires de r\u00e9clamation complexes. Contactez-nous d\u00e8s maintenant et laissez votre partenaire Global X s&#039;occuper de tout.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f0fb9b e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"1f0fb9b\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dee02c4 cmsmasters-icon-arrangement-together cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-cmsmasters-button\" data-id=\"dee02c4\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"cmsmasters-button.default\">\n\t\t\t\t\t<div class=\"elementor-widget-cmsmasters-button__button-container\"><div class=\"elementor-widget-cmsmasters-button__button-container-inner\"><a href=\"https:\/\/wa.me\/8618902341227\" class=\"cmsmasters-button-link elementor-widget-cmsmasters-button__button cmsmasters-icon-view-default cmsmasters-icon-shape- cmsmasters-button-size-sm\" role=\"button\" tabindex=\"0\"><span class=\"elementor-widget-cmsmasters-button__content-wrapper cmsmasters-align-icon-left\"><span class=\"elementor-widget-cmsmasters-button__icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg><\/span><span class=\"elementor-widget-cmsmasters-button__text\">Discutez maintenant<\/span><\/span><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>La logistique est complexe. La r\u00e9solution des probl\u00e8mes ne devrait pas l&#039;\u00eatre. En cas de retards ou de dommages impr\u00e9vus, Global X met \u00e0 votre disposition une \u00e9quipe d&#039;experts pour g\u00e9rer le processus de r\u00e9clamation rapidement et en toute transparence.<\/p>","protected":false},"featured_media":51307,"template":"","meta":{"_acf_changed":false},"class_list":["post-40276","services","type-services","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/globalx-supply.com\/fr\/wp-json\/wp\/v2\/services\/40276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalx-supply.com\/fr\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/globalx-supply.com\/fr\/wp-json\/wp\/v2\/types\/services"}],"version-history":[{"count":5,"href":"https:\/\/globalx-supply.com\/fr\/wp-json\/wp\/v2\/services\/40276\/revisions"}],"predecessor-version":[{"id":51687,"href":"https:\/\/globalx-supply.com\/fr\/wp-json\/wp\/v2\/services\/40276\/revisions\/51687"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/globalx-supply.com\/fr\/wp-json\/wp\/v2\/media\/51307"}],"wp:attachment":[{"href":"https:\/\/globalx-supply.com\/fr\/wp-json\/wp\/v2\/media?parent=40276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}