Logistics Claims Support & After-Sales Guarantee

Proactive Management: Your dedicated Account Manager is your single point of contact. We don’t wait for carriers; we proactively file and pursue your claim, keeping you updated every step of the way.
Expert Advocacy: Claims are often denied due to technical errors. Our team of logistics experts thoroughly vets all documentation and acts as your advocate with the carrier (DHL, UPS, etc.) or insurance company.
Speed & Transparency: We commit to providing an initial status update on your claim within 24 business hours of reporting and managing the process for the fastest possible resolution.

Report the Issue: Contact your dedicated sales manager immediately via phone or click [Chat Now] on this page, providing photos and key details (tracking number, nature of damage/delay).
Expert Filing & Vetting: Our team takes over. We prepare all necessary documentation, cross-reference it with our internal data, and formally file the claim with the relevant carrier or insurer.
Proactive Monitoring: Your account manager provides regular updates on the status of the claim until a final resolution or payment is achieved.

Don’t spend your valuable time navigating confusing claim forms. Reach out now, and let your Global X partner manage the solution.

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